// Career
Hudson Service Technician
The Service Technician is responsible for providing service and repair to customers air compressors and related equipment. They are also, responsible for identifying additional parts, equipment or service the customers may need and provide leads to the appropriate sales person.
Core Values
- We do the right thing for our customers and our employees
- We value and invest in long term relationships with customers and employees
- We are dedicated problem solvers, confident in our abilities
Duties and Responsibilities
- Performs service, writes reports and helps identify needed parts.
- Communicates to customers about any issues they were unaware of.
- Presents a good image of the company.
- Arrives at appointments on time.
- Inspects all equipment on site, looks for additional aftermarket or completes opportunities. Take a systems approach.
- Cleans up after the job and/or in the shop.
- Properly fills out and signs service report from the site, with correct part numbers.
- Builds relationships with customers and provides world-class customer service.
- Communicates to sales team any and all possible sales opportunities.
- Communicates daily with our service coordinator.
- Responds to after-hours phone calls for service as needed, rotating on-call schedule.
- Maintains a safe, clean, and orderly vehicle while meeting all company and governmental safety and environmental regulations.
- Learns and uses technology to access APO systems, IRU, Techlink, etc.
- Completes IR start-up form on all startups, copies inside sales with form.
- Makes sure rental machines are 100% operational and safe before being released to the customer. Tops off the fuel when returned and writes down information.
- Attends and actively participates in service meetings.
- Returns unused parts to the parts crib.
- Tags and returns warranty parts to the warranty shelf.
- Tags any equipment or component brought back to the shop.
- Responsibly manages the use of APO resources such as shop supplies, scrap metal, fuel, maintenance items, etc.
- Keeps up on vocational and safety trainings.
Qualifications, Education and Experience
Necessary and desirable qualifications include, but are not limited to, the following:
Qualifications include:
- Broad knowledge and experience in the industry
- Strong mechanical aptitude and desire to learn
- Excellent skills in both verbal and written communication
- Ability to work both independently or within a team
- Good time management skills
- Clean driving record a must
- Professional certifications a plus
- Education (degree(s) required)
- High School Diploma or equivalent
- Experience (years of experience required)
- 1-3+ years of experience as a service technician
Working Conditions
The employee will be working in warehouse environments. These environments could be extremely warm/cold and dirty. Normal working hours are 7:00am-3:30pm, with overtime at times. Rotating on call schedule.
Physical Requirements
The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. Ability to work in various industrial environments including extremes in hot and cold temperatures with continuous walking, bending, reaching, climbing, and kneeling. Must wear and use proper PPE at all times.
Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.
This position is not eligible for permanent remote work.
Supervision Received
Limited, works within established policies and broad objectives, but quite independent.
Direct Reports
None.
Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job.
However, this job description is not intended to be an exhaustive list of responsibilities,
duties, qualifications or physical demands associated with the position.
To Apply:
In order to apply for any position with APOPC it's required you download the form on this page and fill it out completely and accurately and send it back to us.
